Most helpdesks create tickets. Ruma AI resolves the issue — 80% of the time, no ticket needed.
Traditional helpdesks turn every question into a ticket. Ruma AI resolves 80% of inquiries in real-time — product lookups, order tracking, FAQ answers, appointment booking. Tickets are the last resort, not the first.
Your AI doesn't just chat — it takes action. Search products, check orders, book meetings, apply coupons, generate reports, escalate to humans. It's a helpdesk agent with actual capabilities.
Every conversation, action, and resolution is logged. CRM integration ensures your team has full context. When a ticket IS needed, the agent has everything — no "can you explain your issue again?"
Modern businesses need more than a simple FAQ bot. AI Helpdesk & Ticketing from Ruma AI uses agentic architecture — 13 autonomous tools that search products, track orders, book meetings, sync CRMs, and handle returns. It doesn't just answer questions; it takes action on behalf of your customers, 24/7, in over 50 languages. The result: faster resolutions, happier customers, and a support team that can focus on what matters most.
Modern businesses need more than a simple FAQ bot. AI Helpdesk & Ticketing from Ruma AI uses agentic architecture — 13 autonomous tools that search products, track orders, book meetings, sync CRMs, and handle returns. It doesn't just answer questions; it takes action on behalf of your customers, 24/7, in over 50 languages. The result: faster resolutions, happier customers, and a support team that can focus on what matters most.
AI handles repetitive queries — your team focuses on high-value conversations only.
No wait times. AI responds in under 2 seconds, any time zone, any language.
No queues. Every visitor gets immediate, personalized support at scale.
AI assists with product discovery, answers objections, and guides checkout in real-time.
Customers ask "where is my order?" — AI pulls live status from your store instantly.
"Show me running shoes under $100" — AI searches your catalog and suggests matches.
AI detects abandonment and offers help — coupon codes, shipping info, checkout guidance.
Process return requests, check policies, and initiate refunds — all automated.
AI suggests complementary products during conversation — increasing average order value.
AI checks your calendar availability and books meetings directly in the conversation.
Businesses implementing ai helpdesk & ticketing report measurable results within the first 30 days: support ticket volume drops by 60–70%, customer wait times go from minutes to seconds, and team bandwidth opens up for strategic work. One mid-size operation processing 400 daily interactions automated over 300 of them with zero drop in customer satisfaction.
Install the WordPress plugin or paste the embed script. Takes 2 minutes.
Upload docs, paste FAQs, or let AI crawl your website. It learns your business in minutes.
Your AI agent handles customer support 24/7 — in 50+ languages, across web, WhatsApp, and Telegram.
Traditional helpdesks turn every question into a ticket. Ruma AI resolves 80% of inquiries in real-time — product lookups, order tracking, FAQ answers, appointment booking. Tickets are the last resort, not the first.
Your AI doesn't just chat — it takes action. Search products, check orders, book meetings, apply coupons, generate reports, escalate to humans. It's a helpdesk agent with actual capabilities.
Every conversation, action, and resolution is logged. CRM integration ensures your team has full context. When a ticket IS needed, the agent has everything — no "can you explain your issue again?"
Under 5 minutes. Install the WordPress plugin or paste the embed script, upload your training data, and your AI agent goes live immediately. No coding required.
Yes. Ruma AI integrates with HubSpot, Salesforce, Zoho CRM, Google Calendar, Calendly, Zoom, Slack, WhatsApp, Telegram, and 5000+ apps via Zapier.
Over 50 languages with automatic detection. The AI responds in the customer's language — including voice conversations.
Yes. The free plan includes 100 messages per month with full AI capabilities. Paid plans start at $9/month. View pricing.
Absolutely. Ruma AI supports live agent handoff via real-time WebSocket. The AI transfers context so your human agent picks up where AI left off — no repetition.