Automate onboarding, answer billing questions, guide feature discovery — and hand off to humans when it matters.
New users get instant help navigating your product. Ruma AI answers "how do I..." questions, guides setup steps, and proactively suggests features — reducing time-to-value and improving activation rates.
Plan upgrades, invoices, cancellation requests, refund policies — your AI handles the repetitive billing questions that eat up support team bandwidth. It can even route upgrade-intent conversations to sales.
Train your AI on your docs, changelog, and known issues. It resolves common technical questions instantly and escalates complex bugs to your engineering team with full conversation context via live handoff.
Every support conversation auto-syncs to HubSpot, Salesforce, or Zoho. Your sales team sees which customers need attention, which are at risk of churning, and which are expansion opportunities.