Customers get instant order status, tracking numbers, and delivery estimates — automatically.
Customer types their order number or email — your AI pulls the latest status in real-time from WooCommerce or Shopify. Tracking number, carrier, current location, estimated delivery — all in seconds.
"Where is my order?" is the #1 e-commerce support question. Ruma AI handles it completely — no human involvement needed. Your team focuses on complex issues instead of repetitive status checks.
For customers who opt in, your AI can send proactive updates — "Your order has shipped!", "Out for delivery today!" — through chat or messaging channels.