Check eligibility, generate labels, process refunds — all through a single chat conversation.
Customers initiate returns through chat. Your AI checks the return window, validates eligibility, and guides them through the process — what used to take 3 emails happens in 2 minutes.
Your AI knows your return policy — timeframes, condition requirements, non-returnable items. It checks automatically and gives clear answers, reducing disputes and back-and-forth.
Before processing a refund, your AI suggests exchanges — different size, color, or alternative product. Retains revenue while solving the customer's problem.