At Ruma AI, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform and services.
1. Information We Collect
We collect information that you provide directly to us, as well as information generated through your use of our services:
- Account information: name, email address, and password when you create an account.
- Business data: business name, website URL, and any training data you upload (documents, URLs, text) to configure your AI agent.
- Usage data: conversation logs between your AI agent and your customers, feature usage patterns, and analytics.
- Technical data: IP address, browser type, device information, and cookies for session management and analytics.
- Payment information: billing details are processed securely through our third-party payment processor and are not stored on our servers.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our AI agent platform and services.
- Train and customize your AI agent based on the data you provide.
- Process transactions and send related notifications.
- Respond to your requests, comments, and support inquiries.
- Monitor usage patterns to improve platform performance and reliability.
- Send service updates, security alerts, and administrative messages.
- Comply with legal obligations and enforce our terms of service.
3. Data Storage & Security
Your data is stored on secure servers with industry-standard encryption at rest and in transit. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Training data you upload is scoped to your business account and is not shared with other users. Conversation logs are retained according to your plan and can be deleted upon request.
4. Third-Party Services
We use select third-party services to operate our platform:
- Cloud hosting: for secure, scalable infrastructure.
- Payment processing: to handle billing and subscriptions securely.
- AI model providers: to power the language understanding capabilities of your agent. Conversation data sent to AI providers is used solely for generating responses and is not used to train their models.
- Analytics: to understand usage patterns and improve the platform.
We do not sell your personal data to third parties.
5. Cookies
We use essential cookies to maintain your session and authentication state. We may also use analytics cookies to understand how our platform is used. You can control cookie preferences through your browser settings.
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your account and associated data.
- Export your data in a portable format.
- Withdraw consent for optional data processing at any time.
To exercise any of these rights, contact us at [email protected].
7. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: